Shipping
Boxing Day Sale
Due to higher order volumes during our Boxing Day Sale, please allow up to 7 business days for our team to dispatch sale orders.
Shipping Information
Please note the below shipping times are additional to the dispatch time of 1-3 business days. This is an estimate only and may be subject to delays.
Domestic
| Region | Shipping Method | Cost | Shipping Time |
|---|---|---|---|
| Australia | Standard (Over $130) | FREE | 3 - 8 Business Days |
| Australia | Standard (Under $130) | $9.95 | 3 - 8 Business Days |
| Australia | Express (Over $250) | FREE | 1 - 3 Business Days |
| Australia | Express (Between $130 - $250) | $9.95 | 1 - 3 Business Days |
| Australia | Express (Under $130) | $14.95 | 1 - 3 Business Days |
Jump The Queue
Need your order in a hurry? Select Jump The Queue at checkout for priority dispatch and express domestic delivery. This service ensures your order is picked, packed, and dispatched ahead of standard orders.
Orders placed on weekends or public holidays will be prioritised first thing on the next business day.
International
| Region | Shipping Method | Cost | Shipping Time |
|---|---|---|---|
| New Zealand | Standard (Over $130 NZD) | FREE | 7 - 14 Business Days |
| New Zealand | Standard (Under $130 NZD) | $9.95 NZD | 7 - 14 Business Days |
| New Zealand | Express (Over $130 NZD) | $9.95 NZD | 3 - 5 Business Days |
| New Zealand | Express (Under $130 NZD) | $14.95 NZD | 3 - 5 Business Days |
| Hong Kong | Standard | $19.95 | 7 - 14 Business Days |
| Malaysia | Standard | $19.95 | 7 - 14 Business Days |
| Singapore | Standard | $19.95 | 7 - 14 Business Days |
| Rest of World | Standard | $30.00 | 7 - 14 Business Days |
Got a query?
For assistance with your order, delivery, product enquiries, sizing or style advice please email us at contact@serafina.com.au
Import Duties & Taxes
Deliveries may be subject to local import fees or taxes, this will be calculated through your local customs office and is subject to those policies within your country.
The customer is solely responsible for any additional costs. This cost will be charged through the courier service used and an order can only be received once payment is made.
Should a delivery be refused, the cost of the original and return shipping will be charged to the customer and taken from any potential refund.
Please note, there may be a minimum threshold for imported goods into your country. For any larger orders, we would recommend checking these requirements with your local customs office.
For more information and to check any local policies, please get in touch with your local customs office.