FAQ
How do I return an item?
Please fill out this form, place form in a parcel bag with the returned item/s. Return must be made within 30 days and sent to: SERAFINA, 31 King Street Norwood, SA 5067
- Please note that return postage costs are the responsibility of the customer and will not be reimbursed by Serafina, unless the error is Serafina's fault (eg. wrong size/product sent or manufacturing fault)
- Refunds will be issued back to the original payment method used to place the order. Credit notes will be issued in the form of a Serafina Gift Card via email & are valid for 3 years from date of issue.
- We aim to process all returns & exchanges within 2-5 business days from when they are delivered to our warehouse.
ELIGIBLE RETURNS
To receive a refund, an online credit note or an exchange, your return must meet the following conditions:
- must be received within 30 days of receiving your order.
- must be new and unworn with all original tags and labels attached.
- must not be a sale, final clearance item, earrings, or an undergarment.
Please email contact@serafina.com.au for any other questions or assistance.
How do I purchase a gift voucher online?
Click here to purchase gift cards.
Once you have purchased you gift card online, you will receive an email which confirms your purchase. An eGift card will be emailed to you within 24hours.
Where do you ship to?
We ship internationally!
You can view our shipping options here.
What’s your sizing like?
Our sizes range from 6-18 (XS-XXL) and will specify if an item is a small or large make.
Click here to view our size guide.
We're here to help! If in doubt email contact@serafina.com.au and we will be more than happy to assist you directly.
How long will my order take to arrive?
Please note the below shipping times are an estimate only, may be subject to delays and are additional to dispatch time.
Australia (standard) - 2 - 8 Business Days
Australia (express) - 1 - 4 Business Days
NEW ZEALAND - 4 - 8 Business Days
USA & CANADA - 7 - 14 Business Days
REST OF THE WORLD - 7 - 14 Business Days
I am having difficulty placing an order
Please email us on contact@serafina.com.au
How can I track my order?
You will receive an email with your tracking number once your purchase has been posted. If you don’t receive one or have any queries, please email contact@serafina.com.au
I’ve sent a support enquiry, when should I expect a response?
Our dedicated customer support team will be working tirelessly to answer all of your enquiries, but please allow 2-3 days for a response.
How long will my parcel take to be dispatched?
While we’ll be doing everything in our power to get your items to you as quickly as possible, some orders may take up to 5 business days to dispatch.
Do you offer Afterpay?
Yes, Afterpay is available online and in store.
