Return Via post
Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order.
STEP 1
Complete the packing slip.
Complete the packing slip which came in your parcel, filling in the quantity and reason for return.
Re-print the packing slip here.
step 2
Post your parcel to:
SERAFINA AUSTRALIA
31 King Street
Norwood, South Australia 5067
Australia
Terms and Conditions
- Please ensure to send the items back to us within 30 days
- Items must be new and unworn with all original tags and labels attached.
- Items must not be sale items, final clearance, earrings or undergarments.
- Please ensure your return parcel is securely packaged and both sender's address and Serafina Australia return address are clearly displayed on the outside of the parcel.
- Please allow 2-5 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
- In case of credit notes, they will be issued as a Serafina Gift Card via email, valid for 3 years from the date of issue.
- If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the packing slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
