Return Via post

Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order.

STEP 1

Complete the packing slip.

Complete the packing slip which came in your parcel, filling in the quantity and reason for return.

Re-print the packing slip here.

step 2

Post your parcel to:

SERAFINA AUSTRALIA
31 King Street
Norwood, South Australia 5067
Australia

Terms and Conditions
  • Please ensure to send the items back to us within 30 days
  • Items must be new and unworn with all original tags and labels attached.
  • Items must not be sale items, final clearance, earrings or undergarments.
  • Please ensure your return parcel is securely packaged and both sender's address and Serafina Australia return address are clearly displayed on the outside of the parcel.
  • Please allow 2-5 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited.¬†Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
  • In case of credit notes, they will be issued as a Serafina Gift Card via email, valid for 3 years from the date of issue.
  • If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the packing slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.