Returns and Exchanges

At Serafina, our mission is for you to be happy with every purchase you make. However, we understand that sometimes your items might not be quite right, and in that case, please read below on our returns and exchange policy and procedure of returns.

RETURNS AND EXCHANGE POLICY

30% Off Items - are promotional items that can are eligible for exchange or refund throughout the Black Friday period

50% and 70% Off Items - Are FINAL SALE items that are not eligible for exchange or return. 

Due to hygiene considerations, we are unable to accept returns or exchanges for earrings and undergarments.

RETURN PROCEDURE

On our Returns page, select your preferred method to start your return.

Our team aims to process all returns & exchanges within 2-5 business days upon receipt at our warehouse.

CONDITIONS FOR ELIGIBLE RETURNS

To qualify for a refund, online credit note, or an exchange, your return must meet the following criteria:

• Received within 30 days of your order.
• The item must be new and unworn with all original tags and labels attached.
• It must not be a sale item, final clearance item, earrings, or an undergarment.

For further assistance or queries, please feel free to email us at contact@serafina.com.au