FAQ

How do I return an item?                                                                             

To return an item you have purchased, please follow our Returns And Exchange Policy guidelines which can be found here.

How do I purchase a gift voucher online?

Gift Cards can be purchased from the main menu on the home page of the website under Gift Vouchers. Once you have purchased you gift card online, you will receive an email which confirms your purchase. An eGift card will be emailed to you within 24hours. 

 

 

Where do you ship to?                                                                                   

We have free shipping Australia wide for all orders over $60. Orders under $60 in Australia incur a flat fee for shipping of $11. We also ship internationally at a flat rate of $30.

What’s your sizing like?                                                                             

Our sizes range from XS-XXL (size 8-18/20). Our size guide can be found at the following link:  Size Guide  Where a garment is either a small or large make, we will specify this in our product description for the individual product. If in doubt email contact@serafina.com.au and we will be more than happy to help you.

How long will my order take to arrive?

This depends on where you’re located and the postage speed you have selected when checking out. We have provided some general guidelines below, though you will be able to track your individual delivery once it has been dispatched:

South Australia (City/Suburb)- 1-2 days

South Australia (Regional)- 3-4 days

Interstate (City/Suburb)- 3-4 days

Interstate (Regional)- 5-6 days

                                                                            

I am having difficulty placing an order                                                           

Please email us on contact@serafina.com.au

-How can I track my order?                                                                           

You will receive an email with your tracking number once your purchase has been posted. If you don’t receive one or have any queries, please email contact@serafina.com.au  

-I’ve sent a support enquiry, when should I expect a response?           

Our dedicated customer support team will be working tirelessly to answer all of your enquiries, but please allow 2-3 days for a response.

-How long will my parcel take to be dispatched?

While we’ll be doing everything in our power to get your items to you as quickly as possible, some orders may take up to 5 business days to dispatch.

-Do you offer Afterpay?                                                                                   

Yes, Afterpay is available online and in store