When does the sale start?
Our Moving Warehouse Sale starts Wednesday 17th June at 7pm AEST. Please note our website will be offline for approximately two hours before launch while we prepare.

 

What is the offer?
Up to 70% off selected styles, online and in stores.

 

Do I need a discount code?
No. Sale prices are already reflected on the product page, no code needed at checkout.

 

Can I earn or use my loyalty points during the sale?
Loyalty points cannot be earned or redeemed during our Moving Warehouse Sale, and discount codes are not applicable on sale items.

 

Are my items reserved in the cart?
Items are not reserved until your payment is confirmed, so we recommend completing your purchase as soon as you find something you love. Stock is limited and moves quickly.

 

Is the sale available in stores?
Yes! Stock levels vary between stores, so we recommend getting in early.

 

What are your sizing options?
Our sizes range from Australian 6 to 20. Where a garment runs small or large, we'll note this in the product description. If you're unsure, our customer service team is happy to help.

 

Do you offer Afterpay?
Yes, Afterpay is available both online and in-store.

 

Can I return sale items?
Items marked at 30% or 40% off are eligible for return or exchange under our standard returns policy.

Items marked 50% off or greater are final sale. These cannot be returned for a refund, exchange, or store credit unless the item is faulty. Final sale items will be clearly labelled on the website so you know before you buy.

 

What if my item is faulty?
Please contact our customer service team and we'll arrange a full replacement or refund.

 

How do I start a return?
Visit our returns page and select 'Start Your Return'.

 

Where do you ship to?
We offer free standard shipping Australia-wide on orders over $130. Orders under $130 incur a flat $9.95 shipping fee.

For New Zealand orders, free shipping applies on orders over $130 NZD, with a flat $9.95 NZD fee for orders below that. For all other destinations, please visit our shipping page for details.

 

How long will my order take to dispatch?
With a high volume of orders, please allow up to 7 business days for dispatch. We'll get your order out as quickly as we can.

Please note your order may be split across multiple shipments depending on stock levels. If this happens, you'll receive separate emails with individual tracking numbers.

 

Will there be shipping delays?
During peak sale periods, some delays within courier networks can occur. Our team is working closely with our delivery partners to get your order to you as quickly as possible.

 

How do I track my order?
You'll receive a tracking number via email once your order has shipped. If you don't receive one, please reach out to our customer service team.

 

I've sent a support enquiry, when can I expect a response?
Due to the high volume of enquiries during our sale period, please allow 2 to 5 business days for a response. Our customer support team will get back to you as soon as possible.

 

What if an item I ordered is out of stock?
During high-traffic periods, overselling can occasionally occur when multiple customers check out at the same time. If this affects your order, we'll notify you by email and issue a full refund. Please allow 3 to 5 business days for this to reach your account. We're sorry for any inconvenience.

 

I'm having trouble placing an order.
Please reach out to our customer service team via email and they'll help you directly.