When does the sale start?                                                                                    

Our Mid Year Sale starts on Thursday 12th of June at 6:30pm ACST / 7pm AEST, online and in-store. Our website will be offline for two hours before launch while we get everything ready.

 

What's on sale? 

Everything is on sale with 30-70% off!

The only items excluded are those on pre-order that haven’t yet arrived at our warehouse. These will be clearly marked on the individual product page.

 

Can I use a discount code or my Serafina loyalty points during the sale? 

Discount codes and the redemption or accrual of your loyalty points won't be applicable during our Mid Year Sale.

 

Do I need to use a Mid Year Sale discount code? 

Nope! The price that you will see on-site is the already reduced price.

 

Can I return items purchased during your Mid Year Sale?            

Items marked 30% off are eligible for return or exchange, in accordance with our standard returns policy.

Items marked 40% off or greater are final sale and cannot be returned for refund, exchange, or store credit unless the item is faulty.

 

Is the sale also in stores?                                            

Absolutely! Please keep in mind that stock levels vary between stores, so we recommend you get in quick!

 

Are my items reserved in the cart? 

Stock is limited and sells out quickly during our Mid Year Sale, so we can’t hold your items in your cart until your payment has been confirmed.

 

How do I return an item?                                                                              

If you have an eligible item that needs to be returned for exchange or refund, please visit our returns page and select 'Start Your Return'.

 

Where do you ship to?                                                                                    

We have free shipping Australia wide for all orders over $150. Orders under $150 in Australia incur a flat fee for shipping of $9.95. 

For orders placed to New Zealand, we offer free shipping for orders over $150 NZD. Orders under $150 NZD incur a flat fee for shipping of $14.95. 

For our Rest of World customers, please see our shipping page for more details.

 

What’s your sizing like?                                                                              

Our sizes range from an Australian size 6-20. Where a garment is either a small or large make, we will specify this in our product description for the individual product. If in doubt you can contact our customer service team and we will be more than happy to help you.

 

How long will my parcel take to be dispatched? 

With an influx of orders, we will be sending your order out as quickly as possible! While we’ll be doing everything in our power to get your items to you as quickly as possible, some orders may take up to 5 business days to dispatch. 

Please note that your order may be split depending on stock levels. If this is the case, you will receive multiple emails with your different tracking numbers.

 

Will shipping be delayed?                                                                            

With the high volume of orders we expect to see, as well as the increase in packages in our courier network during the Mid Year Sale period, shipping delays may be expected. Rest assured that our team is working around the clock with our delivery partners to ensure that you get your order as soon as possible.

 

I am having difficulty placing an order.                                                            

Oh no! Please reach out to one of our amazing customer service team members via email and they will be able to assist you directly.

How can I track my order?                                                                            

You will receive an email with your tracking number once your order has been shipped. If you don’t receive one or have any queries, please email our customer service team.

 

I’ve sent a support enquiry, when should I expect a response?            

Our Mid Year Sale is seriously big, so we’re expecting to see a large increase of enquiries during our sale period. Our dedicated customer support team will be working tirelessly to answer all of your enquiries, but please allow 2-5 business days for a response.

 

Do you offer Afterpay?                                                                                    

Yes, Afterpay is available online and in-store!

 

What if my item is faulty?                                                                                  

If you have a faulty item, please contact our wonderful customer service team and we will help you to arrange a full replacement or refund.

 

What happens if you oversell or I purchase an item that is out of stock? 

Sometimes this is unavoidable due to many people checking out at the same time. You will be notified via email if this is the case and a refund will be issued to you. Please allow up to 3-5 business days for this to reach your account.